A19

IT Operator

Permanent

TRINIDAD
 

Duties:

 To provide Information Technology support that enables people and business processes to operate effectively and efficiently by exploiting and maintaining the Business Network and Communication Infrastructure.

Requirements:

 Education:
Essential: MCSE or MCSA
Desirable: Degree.

 
Key Tasks: - Support the GC with Troubleshooting, maintaining, upgrading, and provide solutions to hardware/software problems as needed.
- Alert GC, LGO and helpdesk when issues or problems arise.
- Minimize client productivity loss caused by technology outages, and provide necessary infrastructure for clients to meet their business needs.
- Keep aware of e-mail problems that occur in corporate network, identifying and solving problems as rapidly as possible.
- Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into helpdesk problem tracking systems accurately and promptly on a daily basis to provide an up-to-date picture of service delivery status and backlog.
- Assist GC and other LGO to configure, install, and maintain necessary hardware and software for LAN/WAN hardware and software to provide a suitable environment to run production applications and to perform development; assist in performing maintenance and release upgrades on a timely basis or as needed; monitor performance and availability of LAN/WAN platforms Oversee the local IT activities and ensure alignment with GLOBE central Guidelines.
- Support IT Project team in data gathering and analysis.
- Maintain current backup of cooperate data at all times and to provide safe storage in accordance with regional policies and procedures.
- Support the implementation of End user Policy and procedure define by the GC/BTC.
- Maintain an accurate IT equipment inventory, plan and advice IS/IT Manager of replacement in a timely manner thus enable GLOBE standard (M192).
- Generator and maintain all purchase request for IT equipment and consumable.

 
Personal Skills: - Results Focused.
- Service Orientation.
- Impact & Convince Others.
- Innovation

 

If you are interested in this job and have not yet registered with us, please do so as we would need to see all your details (skills, etc.) before we can give you details.

For further information email Amelia