A6

IT Operator

Permanent

TRINIDAD
 

Duties:

To provide Information Technology support at the escalation level, and escalate issues to the regional service desk, track SLO to ensure quick resolution thus minimize impact to the business.

Requirements:

 Education:
Essential: MCSE or MCSA
Desirable: Degree.


 
Key Tasks: - Acting as second level support for the help desk, analyzing problems, identifying solutions in conjunction with providers or internal developers and following up.
- Support with Troubleshooting, maintaining, upgrading, and provide solutions to hardware/software problems as needed.
- Alert GC, LGO and helpdesk when issues or problems arise.
- Minimize client productivity loss caused by technology outages, and provide necessary infrastructure for clients to meet their business needs.
- Keep aware of e-mail problems that occur in corporate network, identifying and solving problems as rapidly as possible.
- Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into helpdesk problem tracking systems accurately and promptly on a daily basis to provide an up-to-date picture of service delivery status and backlog.
- Assist GC and other LGO to configure, install, and maintain necessary hardware and software for LAN/WAN hardware and software to provide a suitable environment to run production applications and to perform development; assist in performing maintenance and release upgrades on a timely basis or as needed; monitor performance and availability of LAN/WAN platforms Oversee the local IT activities and ensure alignment with GLOBE central Guidelines.
- Maintain current backup of cooperate data at all times and to provide safe storage in accordance with regional policies and procedures.
- Support the implementation of End user Policy and procedure define by the GC/BTC.
- Maintain an accurate IT equipment inventory, plan and advice IS/IT Manager of replacement in a timely manner thus enable GLOBE standard (M192)
- Generator and maintain all purchase request for IT equipment and consumable.
- Providing technical support for specialized software given to users and ensuring documentation is up to date
- Documenting procedures for application maintenance and for help desk tasks related to application monitoring and recovery

 

 
Personal Skills: - Self Starter.
- People oriented.
- Good Communication skills – written and verbal.
- Problem solver.

 

If you are interested in this job and have not yet registered with us, please do so as we would need to see all your details (skills, etc.) before we can give you details.

For further information email Amelia