| A68 |
Applications Analyst |
Permanent |
Trinidad |
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Duties: |
Responsible for implementation and maintenance of billing systems information technology solutions. Independently implements, carries out training, and documents the solution for ongoing support. The Application Analyst can function as part of an implementation team on larger projects, or individually provides the services on support visits or smaller projects. |
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Requirements: |
Education: Essential: B.Sc. Degree in Computer Science or Information Systems, and a minimum of five (3) years experience in a related IT environment or equivalent.
Working Experience:
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| Key Tasks: |
- Prepare and present business
cases, feasibility reports and proposals for billing-related
Information Technology (IT) solutions. - Gathers business and technical requirements and provides input to the system configuration, acquisition planning, system installation and security management processes for billing solutions. - Improves current applications by recommending and implementing modification and enhancements, which should be determined by analyzing existing practices, procedures and problems. - Prepare detailed analysis of billing application problems, carry out business and technical root cause analysis, design and implement remedial plans. - Develop user requirements. This may involve conferring with users, analyzing their operations, analyzing their information needs, evaluating their input, output and format requirements. - Prepare work product documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery and billing accuracy. Thoroughly document problems and steps to resolve them, to maximize institutionalization of knowledge. - Thoroughly test all work, and involve the user in acceptance testing to ensure that needs are met. Through thorough testing, ensure that billing applications are fully functional and accurately meet the business needs. - Follow Billing Systems section procedures to deliver services in an organized, effective manner to ensure users perceive Billing Systems to be thorough, well-prepared and punctual. Take ownership of issues and show professionalism and control. - Implement projects as assigned by the Manager Billing Systems. - Conducts internal process reviews and provides recommendations for enhancing or improving the existing processes. - Performs other related duties as required.
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| Personal Qualities: |
- Customer
Relations – Committed to providing quality customer service and
building strong customer relationships. - Organization Awareness - Demonstrates a comprehensive awareness of the company's overall direction and goals and understands the operation of formal and informal networks within the organization. - Team Leadership – Motivates people to work collaboratively towards shared purpose and solutions that generally benefit involved parties. Works co-operatively with others to accomplish team and organizational objectives. - Technical & Professional Skills – Demonstrates broad, in-depth and up-to-date knowledge on pertinent technical, business and professional fields. - Communication Skills – Ability to effectively transmit information accurately and actively give and receive constructive feedback. - Self-Management – Ability to manage and continually improve self performance. - Business Acumen – Understands the internal and external business environment in which operates and makes decisions to generate long term benefits for the organization.
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For further information email Amelia
