A80

Services Manager

Permanent

Trinidad
 

Duties:

 To define and provide high quality support to the company's customers through continuous customer interface and relationship building.

Requirements:

 Education:
Essential: Bachelor’s Degree IT of Management.
Working Experience:
Essential:
- Key customer interface point for service effectiveness, efficiency and value of a given service and managing changes in the service levels and service offerings

 
Key Tasks: - Bid and sales cycle - Produces service proposal that can be delivered to customer satisfaction and meets revenue and margin expectations.
- Analyzing and identifying the service opportunity - Satisfies customer by defining new services that add value.
- Service implementation and transition - Proactively manages the implementation and transition of all services, ensuring zero defects in customer service.
- Managing the service proactively - Ensures zero defects from avoidable problems in service provided to customer.
- Profit and loss - Achieves profit and loss against relevant approved business.
- Managing customer satisfaction - Has reputation for sound knowledge of customer and industry.
- Influencing & Managing the delivery units - Improves and innovates service proactively.
- Managing people - People work effectively and efficiently and provide service above target.
- Reporting and reviewing the service - Operates internal service reporting process. Achieves high customer satisfaction ratings, and has opportunities to influence customer.
- Exploiting the business - Identifies and achieves service extension or additional service business that arise out of delivery of contracted service, or knowledge of customer’s changing business needs. Achieves delivery part of Account Plan

 
Personal Qualities: - Proven track record for delighting customers; passionate about extracting and delivering value

 

If you are interested in this job and have not yet registered with us, please do so as we would need to see all your details (skills, etc.) before we can give you details.

For further information email Amelia