SJ153

Technical Support (Help Desk)

Permanent

TRINIDAD
 

Duties:

Provide first line response to over 400 workstations and peripherals and being able to provide solutions without having to escalate more than 15% of cases.

Manage the help desk using a software application to track all company computer assets, providing management reports and recommendations to improve and enforce compliance with all company policies.

Requirements:

 Education:
Essential: MCSE, Server 2003, Exchange 2000/2003 Certifications.
Desirable: BSc. Computer Science.


Working Experience: 
Essential: 
- Two years hands-on experience with workstation troubleshooting & repair, in a windows networking environment.
- Two years hands on experience with network implementation (windows) and troubleshooting.
- Installing, maintaining and troubleshooting Microsoft Applications including Office 2003, Outlook 2000/2003 and Access.
- Working in a team environment supporting at least 400 workstations.

 
Key Tasks: Application Support
- First line of support for all applications.
- Electronic Bulletin Board Application Support.
- Trouble Software.

General Administration
- Administer issues in Problem Tracking software.
- Process Change Requests.

Network Support
- Reconfigure Email.
- Update Intranet Pages.
- Antivirus updates for workstations.
- Turn Around Network Preparation Projects.
- User Administration.

System Support
- Track New Equipment.
- Resolve Printing Problems.
- Contact Vendor Technical Support.
- Setup Multimedia/Training Sessions.
- Setup New PCs.
- Setup New Laptops.
- Workstation Data Recovery.
- Hardware Maintenance/ Repairs.

 
Personal Skills: - Pleasant Disposition.
- Work well under pressure.
- Ability to multitask.
- Willingness to learn and assist in areas outside of core work duties.

 

If you are interested in this job and have not yet registered with us, please do so as we would need to see all your details (skills, etc.) before we can give you details.

For further information email Stacey